Privacy Policy

Effective Date: January 1, 2026

1. Introduction

JomaShip ("JomaShip," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our fulfillment and logistics services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, company information, and other contact details you provide via our inquiry form or direct communications.
• Usage Data: IP addresses, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our site.
• Order & Logistics Data: Shipping addresses, SKU and inventory data, and order history necessary to perform fulfillment services.

3. How We Use Your Information

We use collected data to:

• Respond to inquiries and provide requested services.
• Process and fulfill orders on behalf of our clients.
• Improve our platform, services, and communications.
• Send transactional and operational emails related to your account.
• Comply with applicable legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with third-party service providers (e.g., cloud infrastructure, analytics) who are contractually obligated to protect it, and only to the extent necessary to perform their services. We may also disclose information where required by law or legal process.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Logistics data may be retained for up to 7 years for compliance and dispute resolution purposes.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at help@jomaship.org.

7. Security

We implement industry-standard technical and organizational measures, including SOC 2 Type II compliant systems and end-to-end encryption, to protect your data from unauthorized access or disclosure.

8. Cookies

Our website may use cookies and similar technologies to enhance functionality and analyze traffic. You may configure your browser to refuse cookies, though this may affect some features.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our site with a new effective date.

10. Contact Us

If you have questions about this Policy, please contact us at help@jomaship.org.